Black Listed: Champs Sports BarApril 7, 2007
The other night, I went to one of the biggest sports bar in town to watch a hockey game, the Canadiens are in a close battle to make the playoffs. The place was packed because of the circumstances and everybody was there to watch the game, drink and have a bite. I am not usually found in these kind of places but the prospect of watching the game with friends and a bunch of enthusiastic people was not as bad as it might sounds. I cared little about the game but more about the setting and the people I was with.
In any case, we arrived, got seated and called for a pitcher and some nachos. Beer comes in, the nachos come in. Everything is up to the standard I was expecting, not high but decent. Comes the end of the first period, I try to catch the waitress’ attention. Difficult task as she was obviously in the weeds, the place was definitely understaffed and the poor girl was running around like crazy. It took about 15 minutes to finally get her attention and we are able to order food, two subs and a chicken burger.
Second period finishes. Third period starts. No sign of the food, its been more than an hour now and we are starving, she is still in the weeds so I try to get her attention again to see what’s going on. I am finally able to talk to her and she is saying that the kitchen is overloaded and everybody is the same, it shouldn’t be too long. Fifteen minute passes and still no food, I mean its been nearly an hour and a half, I discuss with my buddies and decide to cancel the order and go elsewhere, f*** this s***. I call for her again, and tell her to cancel the order and to bring the bill.
The plates suddenly, magically appear about a minute later. We are famished and decide to take them anyway, might as well, they are ready after all. I start to dig in. The fries are borderline cold, all soggy and the first bites of the sub finds it cold to the core. My tablemates have similar problems and the chicken burger looks like it was taken out of the sole of a shoe. This is unacceptable, I call for the girl and ask to see the manager. I explain the situation, fairly succinctly and diplomatically (no screaming or anything). Now this dude is a big guy, he looks like a bouncer (probably is one), and basically tells me, to my face, that it can’t possibly be cold because they just made it, clearly trying to intimidate me. This dude is saying that I am a liar! When he sees that the intimidation will not work he tells me that he’d replace it, I politely decline and demand my money back, which he agrees to as long as I have not eaten too much of it (can you believe this guy? I mean what difference does it make? It is going to be thrown in the garbage anyway, or maybe not considering the events.) I bring him my plate and examines it (I had in fact taken two bites of the said sub), and tells the waitress not to charge me.
My tablemates, way too nice, and famished, decide not to complain, and decide to pay for that crap anyway. After we ask for our bill, the waitress stops at our table and starts to explain that we should have come early and order early when there is a big game like that. She tells us that things like that always happen when the night is busy. What kind of pathetic excuse is that? Any service establishment is there to answer the call, and provide the service. That it takes longer to get your meal is fine, although an hour and a half is stretching it, but bringing cold food, food that has been under the heating light for the past half hour, is unacceptable. I know they were in the weeds. I know it was a difficult night. I understand all that, but you still have to crank out the meals that are in an acceptable state. The management of that place is clearly not seeing that they have a problem and are clearly happy with customers not ever setting foot again in their establishment. Customers talking about it online for the world to see.
Now on the black list is: